Refund policy

At gamerarena.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, unopened, and in original packaging.

  • Proof of purchase (order number) is required.

To initiate a return, contact us at:
ask@gamerarena.shop

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Opened or used products

  • Products damaged due to misuse

  • Digital or downloadable products (if applicable)

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refund processing time: 5–10 business days depending on your payment provider.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable unless the return is due to our error.

If you need assistance regarding returns or refunds, please contact:
ask@gamerarena.shop